The Tools

No weapons. Tools everyone can practise.

Flashlight — Evidence

“What do we actually know?” Looking carefully is a form of care because wrong assumptions can hurt people.

Ear — Listening

“What is this person actually saying?” Listening interrupts the tendency to answer an imagined version of someone.

Mirror — Reflection

“What part of this is the world, and what part is my interpretation?” Reflection is not punishment.

Heart — Compassion

Understanding does not make every action acceptable. Compassion asks what happened, protects those at risk and looks for repair.

Question mark — Humility

“What would change my mind?” A question is not weakness. It keeps learning possible.

Humour — Anti-grandiosity

Gentle humour can make mistakes survivable. The fool and the master may be the same person before and after learning.

Friendship — Feedback

Other people can show us what our own window cannot. Healthy friendship allows correction without humiliation.

The Ghostbusters rule

Pause→Listen→Check→Reflect→Learn→Connect